Return policy

Return and Refund Policy for JoyfulToys

This policy applies to all purchases made on joyfultoyhub.com, operated by NUMERIGAN LLC, and outlines our terms for returns, exchanges, and refunds.

Return Eligibility: We accept returns of unused, unopened, and resalable items within 30 calendar days of the delivery date. Items must be returned in their original packaging, with all tags and accessories included.

Non-Returnable Items: The following items are not eligible for return: Customized or personalized products, clearance or final sale items, products showing signs of use or damage caused by improper handling, and items without original packaging or tags.

Defective or Damaged Products: If you receive a defective, damaged, or incorrect product, please contact us immediately at support@joyfultoyhub.com within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.

Return Process: To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide you with a return authorization number and detailed return instructions. Unauthorized returns will not be accepted.

Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5 to 7 business days. Please note that your bank or credit card issuer may take additional time to post the refund to your account.

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective product, shipping error, or damage in transit. We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged return packages.

Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

Contact: For questions about our Return and Refund Policy, please contact us at support@joyfultoyhub.com or call 206-572-9134.